h baja's Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the h baja platform. By using h baja's website or related services, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both apply together.

h baja places the highest priority on protecting the personal information of its users. We believe that data protection is not merely a legal obligation, but the foundation of building a trustworthy relationship with our users. This Policy has been created to give you a clear understanding of our commitments and practices regarding your information.

If you have any questions while reading this Policy, you may contact us via our 24/7 live chat or by email. Our support team is always ready to respond in both Bengali and English.

2.1 Information You Provide

h baja may collect the following information during account registration and use of services:

• Full name, date of birth, and national ID or passport number (for age verification)
• Email address and mobile number
• Bank or mobile financial service details — such as bKash, Nagad, or Rocket account numbers — for deposits and withdrawals
• Residential address
• The content and history of your customer support communications

2.2 Automatically Collected Information

When you use the platform, some information is collected automatically:

• IP address, browser type and version, operating system
• Device identity (device ID, hardware model)
• Browsing history on the platform, page visits, and session duration
• Information collected through cookies and similar tracking technologies
• Login time, gaming activity, and transaction history

2.3 Information Received from Third Parties

In some cases, h baja may also receive information from third parties, such as identity verification agencies, payment processors, or fraud prevention specialists. This information is used to ensure user security.

h baja uses collected information for the following purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing all financial transactions including deposits and withdrawals
• Providing gaming services and bonus offers
• Analysing to improve user experience and resolve platform issues

3.2 Security and Safety

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring account security and blocking unauthorised access
• Verifying age — users must be 21 years of age or older to participate on h baja

3.3 Fulfilling Legal Obligations

h baja may be legally required to retain and disclose certain information in order to comply with applicable laws, regulations, or directives from government authorities.

3.4 Communication and Customer Support

• Sending important service-related notifications (transaction confirmations, security alerts, etc.)
• Responding to customer support requests
• With your consent, informing you about relevant promotional offers

h baja uses cookies and equivalent technologies on its platform. Cookies are small data files stored in your browser that help identify you on subsequent visits.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse platform usage and improve service quality.
• Security Cookies: Help prevent fraud and unauthorised access.

4.2 Cookie Control

You can accept or reject cookies by going to your browser settings. Please note that disabling essential cookies may affect some important functions of the platform.

h baja never sells or rents your personal information. However, information may be shared with third parties in certain specific circumstances:

5.1 Service Providers

We work with trusted third parties to provide services such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technology management, and customer support. These partners are given only as much information as they need to carry out their specific tasks.

5.2 Legal Requirements

We may be required to disclose information pursuant to a court order, a legitimate request from a government authority, or applicable law.

5.3 Business Changes

In the event of a merger, acquisition, or transfer of business assets, user information may form part of the transferred assets. Should such an event occur, we will notify users in advance.

h baja has put in place multiple technical and procedural measures to keep your information secure.

6.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Stored data is kept in encrypted form
• Two-factor verification (OTP) is used
• Firewalls and intrusion detection systems are in place
• Regular security reviews and audits are conducted

6.2 Procedural Security

• Only authorised staff have access to personal information
• All staff are bound by confidentiality agreements
• Regular staff training on data protection is provided

However, no organisation can guarantee complete security for data transferred over the internet. Therefore, it is also your responsibility to keep your account password confidential and not to log in from unfamiliar devices.

h baja retains information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Account Information: Retained while the account is active and for a specified period after it is closed.
• Financial Transaction Information: May be retained for an extended period as required by law.
• Customer Support Records: Retained as needed for dispute resolution.
• Analytics and Log Data: Generally retained for a short period.

Once the set retention period has ended, information is securely deleted or anonymised.

Every user registered with h baja has certain fundamental rights concerning their own information.

8.1 Right of Access and Correction

You may at any time request to view the information collected about you and, if necessary, request corrections. Contact customer support to update any incorrect or incomplete information.

8.2 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may be retained where required by legal obligations, ongoing disputes, or fraud prevention needs.

8.3 Right to Withdraw Consent

You may withdraw any consent given for marketing communications at any time. This will not affect service-related notifications.

8.4 Right to Data Portability

You may request to receive your information in a commonly used format. Please submit a request to our customer support for this.

h baja believes that responsible gaming and the protection of personal information are closely linked. We analyse data on your gaming behaviour to identify problematic patterns and provide assistance where needed. This information is never sold to third parties.

Our Responsible Gaming Guidelines explain in detail how you can set limits for yourself and, if needed, use the self-exclusion feature. Protecting your information is essential to us in order to make all these controls effective.

All activities on h baja are for persons aged 21 years or older. Age-related information collected at registration is used to ensure this verification.

h baja reserves the right to change this Privacy Policy from time to time. If any significant changes are made to the Policy, we will send a notification to the registered email address or display a clear notice on the platform.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated Policy. The date of the latest update can be found through the Policy's date change.

Answers to common privacy-related questions can be found in our FAQ. For more details, contact our customer support directly.